Shipping policy

Free US Shipping on Orders $40+

All orders shipped within the United States with a subtotal of $40 or more qualify for free standard shipping. No code needed – the discount is applied automatically at checkout.

Order processing

Most orders are processed and handed to the carrier within 1–3 business days (Monday–Friday, excluding US holidays). Orders placed on weekends or holidays are processed the next business day. During sales and holiday periods processing may take a little longer.

Some items ship from different warehouses, so your order may arrive in more than one package. You will receive a tracking number for each shipment.

US shipping options

For orders under $40, shipping is calculated at checkout based on weight and destination. Available services include USPS Ground Advantage, USPS Priority Mail, UPS Ground, UPS 3 Day Select and UPS 2nd Day Air. Estimated transit times are shown at checkout.

International shipping

We ship to many countries worldwide via USPS First-Class Package International. Rates are calculated at checkout. International delivery usually takes 7–21 business days after the order ships, depending on the destination and customs.

Import duties, taxes and customs fees are not included in the order price unless shown at checkout, and are the responsibility of the recipient. We are not responsible for delays caused by customs.

Tracking your order

Once your order ships, you will receive an email with your tracking number and a link to follow your package. If you have not received tracking information within 5 business days of placing your order, please contact us.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If you notice a mistake, email us right away – we can update the address only before the order ships.

Lost, delayed or damaged packages

If your tracking shows delivered but you cannot find the package, please check with neighbors and your local post office, then contact us within 7 days. If your order arrives damaged, email us a photo within 7 days of delivery and we will send a replacement or issue a refund.

Contact

Questions about shipping? Email y.nexapaw@yahoo.com and we will be happy to help.